Contact Us

Order Status Inquiry
To track the latest status of your order conveniently, please visit our designated tracking platform: https://www.17track.net/en

Other Inquiries & Support

For other questions (such as product details, return policies, and payment issues), we recommend you check our FAQ Help Center first—you may find the answer you need quickly. If your question is not addressed in the FAQ, please feel free to leave your message directly through this contact form.

Service Hours & Response Time

  • Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday, excluding public holidays)
  • Response Commitment: We strive to reply to all emails and inquiries within 1 business day. If you haven’t received a response within the expected time, please check your spam/junk folder first—our replies may have been filtered accidentally.
  • Friendly Reminder: To ensure we process your inquiry efficiently, please avoid sending multiple duplicate messages. Repeated submissions may cause delays in our response.

Direct Contact Channels

  • Email Support: support@aurivonne.com (For detailed inquiries, please include your order number and contact information to help us handle it faster)
  • TEL: +1 510 751 0182 (Available during office hours)
Your satisfaction is our top priority. We appreciate your patience and understanding, and our team will do our best to provide you with professional and timely support!